FAQ

1. WAY OF WORKING

1.1 How can I purchase items?

Here at 2StART we truly value all of our customers. Therefore, we don’t do shopping carts, because we believe personal service is at the heart of building good relationships. We don’t see you as a number, we see you as a person, and we completely understand that every person has different wishes. What we offer is customized services that meet your needs and wishes. So whether you need more information on products or services or are interested in buying certain items, just fill in the product contact form, send us your product wishlist or just contact us directly. We usually respond within one hour.

1.2 What to do if I’m interested in more than one product?

We believe in convenience. So if you are interested in buying more than 1 product, then please send us your product wishlist, or just contact us directly. We’ll handle the rest.

1.3 How can I get in touch directly?

There are several ways to get in touch with us, you can either fill in the contact form, make use of our live chat support, email us at: or call us directly at: . Whatever is at your convenience. Feel free to contact us at any time.

1.4 What are the company details?

Our office is located at: . We are registered with Chamber of Commerce number: & VAT number: . Oh and if you would like, here you can read our: Privacy Policy, Terms and Conditions and Disclaimer.

2. TRANSPORTATION

2.1 How will the transport of products be arranged?

Convenience is something that is at the heart of our company. We strive to make your life easier, so when it comes to transportation, we’ve got it covered. You don’t need to worry about a thing, we’ll make sure that the product(s) will arrive at the desired location safely. The expected delivery time is dependent on your location and wishes.

2.2 What are the costs of transportation?

The costs of the transportation of product(s) are dependent on your location. We ship worldwide, so please notify us in which items your interested so we can come up with a suitable transportation plan.

3. PAYMENT METHODS

3.1 How can I pay for my purchase?

We offer various safe payment methods, including: Bank Transaction, Ideal, Mister Cash, PayPal, and CreditCard, based upon your preference. For most deliveries within Europe we’ll make use of our own transportation services. If this is the case, it is also possible to pay with Debit Card or Cash on delivery.

4. RETURN POLICY

4.1 Is it possible to return items?

You have the right to cancel your order within 14 days after the day you received your goods without giving any reason. To exercise this right, you must inform us by e-mail: For orders cancelled, we will issue you with a full refund including the shipping costs from our office to the delivery address. The returning costs back to our office will be for your own account. Please note that you need to return the goods in its original condition – including all accessories – and packaging to us. You will only be liable for any diminished value of the goods resulting from the handling. After we have received the returned product(s) in good order, we will give a refund within 14 days using the same conditions of payment as used for the initial transaction – unless agreed otherwise.

5. OTHER QUESTIONS

5.1 How can I report a complaint?

We truly value your opinion. Might you have any suggestions on how we can improve then please let us know. In case of a complaint, please contact us by sending an e-mail to . It is also possible to submit a complaint using the ODR platform of the European Commission or to sign up for dispute mediation by ValuedShops – in case of dissatisfaction with our services. But don’t worry, we’re here to help so we’ll always give our best efforts to resolve complaints and come to a proper solution.