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FAQ

CUSTOMERS

 

  • 1.1 How can I purchase items?

    Here at 2StART we truly value all of our customers. We believe personal service is at the heart of building good relationships. We don’t see you as a number, we see you as a person, and we completely understand that every person has different wishes. What we offer are customized services that meet your needs and wishes. So whether you need more information on products or services or are interested in buying certain items, just fill in the product contact form, send us your product wishlist or just contact us directly. We usually respond within one hour.
  • 1.2 What to do if I’m interested in more than one product?

    We believe in convenience. So if you are interested in buying more than 1 product, then just place your order, send us your product wishlist, or contact us directly. We’ll handle the rest.
  • 1.3 What if I can’t find the object I’m looking for?

    We are here to help you find the world's most exclusive objects. If you can’t find the object you’re looking for, just contact us. We are happy to help you find the object you desire.
  • 1.4 How can I get in touch directly?

    There are several ways to get in touch with us, you can either fill in the contact form, make use of our live chat support, email us at: or call us directly at: Whatever is at your convenience. Feel free to contact us at any time.
  • 1.5 What are the company details?

    Our office is located at: . We are registered with Chamber of Commerce number: & VAT number: Oh and if you would like, here you can read our: Privacy Policy, Terms and Conditions and Disclaimer.
  • 2.1 How will the transport of product be arranged?

    Convenience is something that is at the heart of our company. We strive to make your life easier, so when it comes to transportation, we’ve got it covered. You don’t need to worry about a thing, we’ll make sure that the product(s) will arrive at the desired location safely. The expected delivery time is dependent on your location and wishes.
  • 2.2 What are the costs of transportation?

    The costs of the transportation of product(s) are dependent on your location. We ship worldwide, just review the transport cost in your order, or notify us in which items your interested so we can come up with a suitable transportation plan.
  • 3.1 How can I pay for my purchase?

    We offer various safe payment methods, including Ideal, Sofort, Bankcontact, Giropay, Przelewy24, Mastercard, Visa, American Express, AliPay and PayPal based upon your preference. For most deliveries within Europe we’ll make use of our own transportation services. If this is the case, it is also possible to pay with Debit Card or Cash on delivery.
  • 4.1 Is it possible to return items?

    You have the right to cancel your order within 14 days after the day you received your goods without giving any reason. To exercise this right, you must inform us by e-mail: . For orders canceled, we will issue you with a full refund including the shipping costs from our office to the delivery address. The returning costs back to our office will be for your own account. Please note that you need to return the goods in its original condition – including all accessories – and packaging to us. You will only be liable for any diminished value of the goods resulting from the handling. After we have received the returned product(s) in good order, we will give a refund within 14 days using the same conditions of payment as used for the initial transaction – unless agreed otherwise.
  • 5.1 How can I report an complaint?

    We truly value your opinion. Might you have any suggestions on how we can improve then please let us know. In case of a complaint, please contact us by sending an e-mail to: . Please don’t worry, we’re here to help so we’ll always give our best efforts to resolve complaints and come to a proper solution.

 

SELLERS

 

  • 1.1 How can I sell items?

    Here at 2StART, we believe that building good relationships is at the heart of creating new business opportunities. We currently offer our services completely for free and only charge a fee when a definite sale is processed. As a seller, one of the benefits will be that you don't need to invest in content creation and marketing while expanding your audience worldwide. Submit the Sell With Us form and describe how you want to collaborate. Every entrepreneur has different needs to optimize their business. What we offer are customized services that boost your efficiency and customer satisfaction. If you want more information regarding our services, we are here to help.
  • 1.2 How will content creation be arranged?

    If needed we offer professional content creation such as photos, videos of objects and real estate. By using the latest technological innovations such as drone videos, 360 and HDR shots, we optimize your online appearance while facilitating worldwide exposure through the latest marketing trends.
  • 2.1 How will the transport of product be arranged?

    We offer various transport options, sellers can transport the objects themselves or through 2StART logistic partners. If needed 2StART will establish a suitable transportation plan.
  • 2.2 What are the costs of transportation?

    The costs of the transportation of objects are dependent on the customer's location. We ship worldwide, so the transportation costs may vary per product.
  • 3.1 When do I get paid?

    Customers have the right to cancel the order within 14 days after the day the goods where received. The payment will take place after the 14-day period has expired. For orders canceled, we will issue a full refund including the shipping costs the returning costs will be for you’re the customers own account. Customers need to return the goods in its original condition – including all accessories – and packaging and will be liable for any diminished value of the goods resulting from the handling. After you have received the returned product(s) in good order, the refund must take place within 14 days using the same conditions of payment as used for the initial transaction – unless agreed otherwise.
  • 4.1 What if customers return items?

    Customers have the right to cancel the order within 14 days after the day the goods where received. For orders canceled, we will issue a full refund including the shipping costs. the returning costs will be for your the customer's own account. Customers need to return the goods in its original condition – including all accessories – and packaging and will be liable for any diminished value of the goods resulting from the handling. After you have received the returned product(s) in good order, the refund must take place within 14 days using the same conditions of payment as used for the initial transaction – unless agreed otherwise.

 

AFFILIATES

 

  • 1.1 How can I affiliate?

    Here at 2StART, we believe that building good relationships is at the heart of creating new business opportunities. We offer our affiliates a fee when a definite sale is processed. Submit the affiliate form and describe how you want to collaborate.
  • 2.1 How do I get paid?

    Promote one or multiple objects on 2StART as an affiliate marketer. 2StART are high value, so affiliating earns you an interesting commision when a definite sale has been made.
  • 2.2 When do I get paid?

    Customers have the right to cancel the order within 14 days after the day the goods where received. The payment will take place after the 14-day period has expired.
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